Frequently Asked Questions

Frequently Asked Questions

Orders

What credit cards and payment options can be used to purchase online?

We accept Visa, Mastercard, American Express, and Discover for all online orders.  In addition we also accept Apple Pay and ShopPay.  To make ordering as easy as possible we plan to add more options in the future. 

Can I modify my order after I’ve made a purchase?

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

What is Stripes Cancellation Policy

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

How do I enter a promotional code for my order?

Promo codes can be entered in the discount code field on the checkout page.  Please note that only one promo code is allowed per order and some items may be excluded from the offer.

I’m having trouble with my promotional code

Please note only one promo code is allowed per order.  It’s possible your code has expired or is not eligible for the items you’ve selected.

Shipping

Does Stripes ship internationally?

Currently Stripes ships within the US and does not ship internationally but we hope to expand in the future!

Where does Stripes ship?

Stripes currently ships within the US including Hawaii and Alaska.

Are there shipping costs?

Stripes offers free standard shipping on all US orders, including Hawaii and Alaska. Need your product faster? No problem!  We offer 2-day expedited shipping for $10 on all US orders.

How long does it take to fulfill and ship my order?

We process orders as soon as they are received and ship most within 5-7 days. Shipping times can vary depending on location and chosen shipping method.

Returns and Refunds

What is your return policy?

All iamstripes.com purchases are eligible for returns within 60 days of purchase. Please return the product within 10 business days of creating your Merchandise Return label which can be created in your account portal. All returns will be refunded to the original form of payment that was used to process the order

What is your exchange policy?

Though we currently do not offer exchanges, you are more than welcome to return your unwanted iamstripes.com products purchased within the last 60 days and make a new purchase. Please return the product within 10 business days of creating your Merchandise Return label which can be created here. All returns will be refunded to the original form of payment that was used to process the order. In the meanwhile, you can feel free to purchase the correct products that you would like.

Account

How do I make a Stripes account?

You can create a Stripes account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

How can I update my Stripes account information?

Need to update your account info? You can log into your account anytime and update your information.
Having trouble logging in? No problem! The Customer Care Team can help you reset it. Reach out to customercare@iamstripes.com

Need Help?

Still have questions? No problem!

Our Customer Care Team is here for you from 9:00am to 5:00pm PST, Monday-Friday. You can give us a call at (888) 851-7740 or send an email to customercare@iamstripes.com

Media and Press inquiry

If you're a member of the media and would like to connect, feel free to contact us at press@iamstripes.com